Top 10 Most Common Washer/Dryer Repair Questions Answered

1. Why won’t my washer start at all?

When a washing machine won’t start, begin with the simple checks. Make sure it’s firmly plugged in, the outlet has power (test with another device), and the circuit breaker isn’t tripped. Confirm the door or lid is fully closed—most washers won’t run if the door switch isn’t engaged. Also verify the cycle is selected and the Start/Pause button was pressed firmly.

If those look good, inspect the control lock/child lock setting and turn it off. Still dead? The issue may be a faulty lid switch, control board, timer, or power cord. At this point, it’s safest to call a professional, especially if you suspect electrical issues or burned smells. ⚡

2. Why is my washer not draining or spinning?

A washer that won’t drain or spin is often dealing with a clog or balance issue. First, check that the drain hose isn’t kinked or blocked. Then open the drain pump filter (if accessible)—it’s a common place for coins, lint, and small items to get stuck. Remove visible debris and reattach securely.

Next, make sure the load isn’t unbalanced. Large, heavy items like comforters can cause the washer to stop spinning; redistribute the clothes and try again. If the problem persists, the drain pump, belt, or motor may be failing. 🤔

Call a pro if:

• You hear grinding or burning smells
• Water leaks when you access the pump
• Error codes reappear after basic cleaning

3. Why is my washer making loud noises or banging during spin?

Loud banging or thumping usually points to an unbalanced load. Pause the cycle and rearrange the clothes evenly around the drum. Avoid mixing one heavy item (like a rug) with very light items; add a few more similar-weight items if needed.

If the noise is more of a grinding, screeching, or metal-on-metal sound, there may be a problem with the drum bearings, drive belt, suspension rods, or shock absorbers. Also check that the washer is level—adjust the feet so it doesn’t rock when pushed.

If leveling and rebalancing don’t help, it’s wise to call a technician, as bearing and suspension repairs can be complex and heavy-duty.

4. Why does my washer smell bad or moldy?

A musty, moldy smell is usually caused by bacteria and mildew buildup—especially in front-load washers. Detergent residue, fabric softener, and trapped moisture create the perfect environment for odors. 😷

To fix it:

1. Run an empty hot wash or “tub clean” cycle with washer cleaner or a cup of white vinegar.
2. Clean the rubber door gasket, removing visible mold, hair, and residue.
3. Wipe the detergent drawer and housing with a mild cleaner.
4. Leave the door and dispenser slightly open between loads to dry.

If odors return quickly, you may have hidden buildup in hoses or the outer tub. A professional cleaning or deeper disassembly might be needed. Using HE (high-efficiency) detergent in the right amount can prevent residue and future smells.

5. Why won’t my dryer heat up?

If your dryer runs but doesn’t heat, start by confirming the settings: is it on “Air Fluff” or “No Heat”? Switch to a timed dry with normal or high heat. Next, check your power source:

• Electric dryers: They need two 120V legs (240V total). A half-blown breaker can let the drum turn but not heat.
• Gas dryers: Ensure the gas valve is open and you don’t smell gas leaks.

Common heat-related issues include a blown thermal fuse, failed heating element, faulty gas igniter, or bad thermostat.

Because heating components involve high voltage or gas, it’s generally best to have a professional handle internal parts.

6. Why is my dryer taking too long to dry clothes?

When drying takes forever, the most common culprit is restricted airflow. A clogged lint screen, blocked dryer vent duct, or crushed flex hose can trap moist air inside the dryer, drastically increasing dry times and energy use.

Try this checklist:

• Clean the lint filter before every load.
• Inspect and vacuum the vent duct from the dryer to the wall.
• Go outside and feel the exhaust hood while the dryer runs—weak airflow means a clog.
• Avoid overloading; heavy loads dry slower.

If airflow is good but clothes still take multiple cycles, you might have failing thermostats, moisture sensors, or a weak heating element. Call a pro if you notice excessive heat, burning smells, or a very hot dryer cabinet, as these can be fire risks. 🔥

7. Why is my dryer making squeaking or thumping noises?

New or worsening noises often mean wearing mechanical parts. Common noise sources:

First, remove all clothes and run the dryer empty. If the noise disappears, it may have been buttons, zippers, or coins. If it continues, worn rollers, glides, or the belt are likely.

Some handy homeowners can replace belts or rollers, but the job involves lifting the drum and sharp metal edges. If you’re not comfortable disassembling the cabinet, or the unit is stacked, calling a technician is safer and often quicker.

8. My washer is leaking water—what’s causing it?

Washer leaks can come from several places, so identify where you see water:

Start with the hoses: ensure hot, cold, and drain hoses are tight and not cracked. For front-loaders, inspect the door boot/gasket for tears, coins, or hair that prevent a good seal. Clean any visible debris.

Avoid overloading and using too much detergent, which can cause oversuds and leaks. If water appears directly from the bottom or only during certain cycle phases, the drain pump or tub seal may be failing. These repairs usually require pulling the washer out and partially disassembling it—ideal situations for a professional technician.

9. Why is my washer/dryer combo shaking or walking across the floor?

Excessive vibration—especially during spin—often comes from installation or load issues rather than a “bad machine.” First, confirm the unit is perfectly level:

• Adjust the front and rear leveling feet until the washer doesn’t rock.
• Tighten the locknuts on the feet so they don’t move over time.

Next, look at load balance. Large, dense loads can cause violent shaking. Redistribute clothes and avoid mixing very small and very large items together. For stacked washer/dryer units, ensure the stacking kit is installed correctly.

If the unit is level and loads are balanced yet the machine still “walks,” the suspension springs, shocks, or dampers may be worn out. These internal parts help absorb spin vibrations and are best replaced by a professional, especially in high-capacity or front-load models. 🛠️

10. When should I call a professional instead of doing DIY repairs?

DIY can save money, but some washer/dryer repairs carry safety or warranty risks. You should stop and call a pro when:

• You smell burning, melting plastic, or gas
• The machine trips the breaker repeatedly
• There is visible sparking, shorting, or smoke
• Repairs require opening the sealed drum, gas line, or control board
• Your appliance is under warranty and self-repair could void coverage

Good DIY tasks include cleaning filters, checking hoses, leveling, and gently clearing accessible clogs. Anything involving high voltage, rotating drums, or gas ignition systems is safer in trained hands. Not only will a professional diagnosis be more accurate, but it can also prevent small issues from turning into major, costly damage.

Helpful Tips for Keeping Your Washer/Dryer Running Smoothly

1. Use the right detergent and amount
   Always use HE detergent for high-efficiency machines and follow the cap lines. Too much soap causes residue, odors, and extra wear on pumps and seals.

2. Clean lint and filters regularly
   Empty the dryer lint filter after every load and wash it with soap occasionally. Clean the washer’s pump filter (if present) and run a monthly tub clean cycle.

3. Inspect hoses and vents twice a year
   Check washer hoses for bulges, cracks, or leaks, and replace rubber hoses every 5–7 years. For dryers, clean the entire vent duct to reduce fire risk and improve efficiency.

4. Avoid chronic overloading
   Overfilling both washers and dryers strains motors, bearings, and belts. When in doubt, split the load into two smaller cycles.

5. Leave doors slightly open between uses
   Letting the washer air out helps prevent mold and mildew. Wipe the door gasket and detergent drawer periodically to keep smells away.

6. Listen for changes and act early
   Unusual noises, smells, or error codes are early warning signs. Addressing them quickly—whether via DIY maintenance or a service call—can extend the life of your washer/dryer and save on costly repairs.